Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where you will play a vital role in ensuring seamless overnight operations and delivering exceptional guest experiences. Your energetic and detail-oriented approach will help maintain the highest standards of guest service, security, and administrative accuracy during the night shift. This position offers an exciting opportunity to be the first point of contact for guests arriving or departing after hours, while managing essential front desk functions with professionalism and enthusiasm.
Responsibilities
- Greet guests warmly upon arrival and departure, providing friendly and efficient customer service through multi-line phone systems and in-person interactions.
- Perform nightly audits of hotel accounts using property management systems (PMS) such as OPERA, ensuring all transactions are accurate and properly documented.
- Manage reservations, check-ins, and check-outs with precision, utilizing hospitality reservation systems to update guest information promptly.
- Monitor security cameras, conduct property inspections, and follow hotel emergency procedures to ensure safety and security throughout the property.
- Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records of overnight activities.
- Address guest inquiries or concerns proactively, demonstrating excellent guest relations skills and problem-solving abilities.
- Collaborate with other departments to coordinate guest requests, resolve issues efficiently, and uphold the hotel’s reputation for outstanding service.
Experience
- Prior experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred.
- Familiarity with property management systems (PMS), especially OPERA or similar platforms, is essential for performing nightly audits effectively.
- Bilingual or multilingual abilities are advantageous for communicating with diverse guest populations.
- Knowledge of hotel emergency procedures, guest services protocols, and customer service problem-solving techniques is required.
- Previous experience working with multi-line phone systems, resort settings, or in a night audit role will set candidates apart.
- Strong communication skills—both verbal and written—are necessary to handle client interactions professionally via phone etiquette and face-to-face engagement.
This role is perfect for motivated individuals passionate about hospitality who thrive during nighttime hours and enjoy creating memorable guest experiences while maintaining operational excellence. We are committed to fostering a supportive environment where your skills can shine!
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
