We are a consulting firm based in Marlton, NJ, that is hiring a Customer Success Associate to support customer enrollment and service campaigns for major telecommunications providers. As a Customer Success Associate, you will work directly with customers to explain services, complete sales enrollments, and provide a positive customer experience.
Our mission is to create meaningful and positive experiences with every customer we meet. We are the market leader in developing impactful customer service and sales campaigns that will drive our clients' market reach to higher levels. We are currently seeking driven individuals to join our team as Customer Success Associates to help us achieve our company’s and clients’ goals of long-term success and customer satisfaction
Key Responsibilities of a Customer Success Associate
- Speak directly with customers to explain wireless services and complete sales enrollments
- Answer customer sales questions and provide clear information about service plans and promotions
- Deliver a professional and positive customer service experience
- Identify opportunities to recommend additional services when appropriate
- Maintain accurate customer sales records and account updates
- Work with team members during training and daily team meetings
- Meet weekly sales and customer enrollment goals
Qualifications for a Customer Success Associate
- Experience in customer service, retail, or sales preferred
- Prior Customer Success Associate experience is a plus
- Strong communication and interpersonal skills
- Reliable, motivated, and goal-oriented
- Comfortable working in a face-to-face customer environment
The Customer Success Associate position is ideal for someone looking to start a career in customer service, sales, or telecommunications while gaining valuable experience working directly with customers.
Job Type: Full-time
Pay: $43,924.43 - $52,898.24 per year
Benefits:
- Professional development assistance
Work Location: In person
