Overview
Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where your leadership and exceptional customer service skills will elevate guest experiences from check-in to check-out. In this energetic role, you will oversee daily front desk operations, ensure seamless guest interactions, and support the front office team in delivering top-tier hospitality. Your expertise in hotel management systems and guest relations will be key to creating a welcoming environment that encourages repeat visits and positive reviews. This paid position offers an exciting opportunity to lead with enthusiasm and make a tangible impact on our guests’ stay.
Responsibilities
- Supervise front desk staff, ensuring efficient check-in/check-out procedures and exceptional guest service delivery.
- Oversee reservations using property management systems (ASI PMS), ensuring accuracy and timely updates.
- Handle guest inquiries, complaints, and requests with professionalism, problem-solving skills, and a friendly attitude.
- Manage multi-line phone systems, demonstrating excellent phone etiquette while providing information and assistance to callers.
- Coordinate night audit procedures, including balancing accounts and preparing reports to ensure financial accuracy overnight.
- Enforce hotel policies and emergency procedures to maintain safety and security for guests and staff alike.
- Support guest relations initiatives by proactively addressing needs, upselling services, and fostering a welcoming atmosphere.
- Collaborate with other departments to ensure smooth operations across the property, including resort-specific amenities if applicable.
Experience
- Proven experience in hospitality management or front desk supervision within a hotel or resort environment.
- Excellent customer service skills with the ability to resolve issues swiftly and effectively.
- Familiarity with hotel emergency procedures, night audit processes, and guest services standards.
- Demonstrated ability to lead a team with enthusiasm, organization, and clear communication skills in a fast-paced setting.
Embark on this exciting journey where your leadership transforms guest stays into memorable experiences!
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
