1) Develop and maintain a social media content planning calendar.
2) Create and curate regular content for UM Alumni Office social media accounts and groups on Facebook, Twitter, Instagram and LinkedIn.
3) Monitor, listen and respond to users’ comments and questions in a timely manner.
4) Manage the general alumni email account.
5) Assist the Alumni Office with the development and assessment of alumni surveys.
6) Provide friendly and helpful customer service by welcoming and assisting visitors, answering and directing phone calls, taking and delivering messages, and general office duties as needed.
7) Maintain confidentiality.
8) Work after-hours and weekend events as necessary.
