BASIC PURPOSE OF POSITION:
To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.
DUTIES OF POSITION:
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Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
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Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
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Assist customers with Online Banking, Debit Cards, and other account related questions.
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Other duties may be assigned by Call Center Team Lead.
EDUCATION/ EXPERIENCE/ SKILLS:
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Experience in direct customer service.
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Previous banking and experience with a knowledge of banking systems preferred.
EOE, including disability/vets
