Company Overview
We’re dedicated to creating a safe, clean, and welcoming environment for all guests and team members. With a focus on health, safety, and exceptional service, our hotel brand offers a relaxing stay across a diverse portfolio of properties worldwide.
Job Summary
As a Front Desk Agent, you will be the first point of contact for our guests, providing outstanding customer service and ensuring a seamless check-in and check-out experience. Your energetic and friendly approach will help create memorable stays while efficiently managing reservations, guest inquiries, and hotel operations. This role offers an exciting opportunity to showcase your hospitality skills in a dynamic environment.
Responsibilities
- Greet guests warmly upon arrival, assist with check-in/check-out procedures, and address guest needs promptly.
- Manage reservations using property management system.
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy, maintaining excellent phone etiquette.
- Respond swiftly to guest requests or complaints, demonstrating strong customer service problem-solving skills.
- Follow hotel emergency procedures to ensure guest safety at all times.
- Maintain accurate records of guest interactions, reservations, and billing details for smooth operations.
Qualifications
- Proven experience in hospitality management or front desk operations preferred.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Familiarity with hospitality reservation systems is a plus.
- Exceptional customer service skills with a friendly, energetic demeanor.
- Knowledge of hotel emergency procedures and guest relations best practices.
- Strong communication skills, including phone communication and multi-line phone system handling.
- Previous hotel experience in resort or hotel management settings is advantageous.
Join us to be part of a vibrant team committed to delivering exceptional hospitality experiences!
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Are you willing to work Holidays and weekends?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
