Role description
Role Business Analyst
Job Summary
Seeking a highly skilled production Support Business Analyst to join the Payments Core Team
This role focuses on ensuring the smooth operation of payment systems by managing incident tickets resolving production issues
and supporting continuous system improvements The ideal candidate will have strong analytical abilities experience in payment systems
support and a collaborative approach to working with both technical teams and business stakeholders
Key Responsibilities
Ticket Resolution and Incident management
Manage the lifecycle of incident tickets from identification to resolution ensuring all issues are tracked and documented
Manage and resolve incident tickets prioritizing based on business impact
Conduct root cause analysis and implement preventive measures
Provide regular updates to stakeholders on critical issues
Business Analysis System Enhancements
Act as the bridge between technical teams and business users to ensure system enhancements meet business requirements
Gather and document business requirements for system upgrades new features or process improvements
Support User Acceptance Testing UAT for new system functionalities ensuring they meet the expected standards before going live
Process Optimization
Collaborate on the design testing and implementation of system enhancements to support business objectives
Identify and propose process improvements in workflows to enhance efficiency and user experience
Documentation Reporting
Maintain detailed documentation of incidents resolutions and system changes for future reference and audits
Generate reports on system performance incident trends and key metrics to guide decision making and process improvement efforts
Skills
Mandatory Skills : Business Process Design, Mapping
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $131,410.00 to $182,093.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
