Shift: 1st, Full-time, Monday through Friday, estimated to average 40 to 45 hours per week
Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? Are you highly organized with strong attention to detail and looking to expand your knowledge further?
We are looking for an intermediate Accounts Receivable (A/R) Specialist to join our Accounting team. Under management guidance, this individual will be responsible for customer invoicing, collections (phone and email follow up), and working with sales or other teams to solve billing discrepancies. This position requires knowledge and practical application of sound A/R invoicing and collection principles and practices. Strategic offers the stability of an organization that has been in business for 30 years combined with an entrepreneurial spirit that is always looking at the latest and greatest technologies, striving to be best of breed for our industry.
We offer a comprehensive benefits package, ranked in the top 15% as compared to companies in our market of similar size, including individual health, dental and life insurance (paid at 100%) and a monthly gas stipend for employees working onsite.
Responsibilities include but are not limited to:
- Assist with set up of new customers in financial system upon notification from sales or service. This includes coordinating required paperwork (credit application, new customer packet, etc.)
- Issuing customer invoices (both recurring and one-time projects for government - federal and SLED and commercial accounts), interfacing with Electronic Data Interchange (EDI) applications (including WAWF, OB10, IPP).
- Emailing and/or calling customers to confirm receipt of invoices and inquire if any questions/disputes
- Locates and notifies customers of delinquent accounts by mail, email or telephone. Advises customers of necessary actions and arranges for debt payment or payment schedules.
- Contacting customers in collection and updating internal comments within software system (Tigerpaw) to track payment updates; perform routine accounting reconciliations
- Applies customer payments to correct accounts/invoices and assists with posting payment batches in CRM or financial system
- Research and problem solve customer payment discrepancies.
- May process credit card payments and credits; adjust accounts as needed
- Daily interaction with outside customers, sales teams, internal management and functional peers verbally and in writing
- Update customer accounts in Tigerpaw and release hold(s) on account once valid payment is made
- Perform filing and copying of business documents; additional ad hoc tasks in support of the Accounting department
- Assists the Sales and Accounts Payable team in reconciling monthly vendor invoices for cloud/recurring services to ensure proper customer invoicing
- Work with cash application to ensure customers' funds are posted timely and accurately; work in a team environment to meet and improve department goals
- Learns the payment process of our customers to enhance collections. This includes maintaining relationships within customer infrastructure.
- Determines customer’s bad debt/credit status. Advises finance team on uncollectible issues.
- Provides daily, weekly, monthly and other Accounts Receivable reports as directed by management.
Education and Experience:
- 2+ years of A/R invoicing, Accounting or Business Administration experience required
- Prior work history in Information Technology, Telecom, Consumption Services (i.e. utilities) or Engineering/Construction industries strongly preferred
- Prior experience working with public sector (federal, state or local government) customers strongly preferred
- Intermediate knowledge of Excel, Word, Outlook
- CRM or ERP (service/relationship management software) experience required
- QuickBooks experience preferred
- Associate’s degree or higher strongly preferred, may substitute for relevant business experience
- ISO 9001:2015 training within 90 days of hire
Key Competencies/Behaviors
- Positive attitude, warm and inviting personality
- Team oriented, works well with others
- Dependable and accountable
- Planning and organizational skills, attentive to details
- Adaptability, flexibility and stress tolerance
- Experience working with multiple departments and managing multiple tasks concurrently
- Strong verbal and written communication skills
- Capable of frequent interaction with team members, customers and vendors
- Results oriented, capable of meeting deadlines
- Must be able to sit for extended periods of time
Physical Requirements:
Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing
