Shoreline Pet Hospital, located in the heart of Silicon Valley in Mountain View, is now open! Our mission is to provide the community access to progressive medicine using a collaborative and personalized approach in a modern state of the art facility. We are looking for a customer service representative who loves animals and can connect with our clients to ensure they feel prioritized and that their pet is in the best of hands.
Why choose us:
We are in a stage of growth and provide opportunities to be involved in decision making that help to achieve our mission. We strive to maintain a positive work culture. Our goal is to develop each of our staff's strengths and to encourage growth where needed. We have fun while prioritizing exceptional medicine and great client services. We are always looking to improve. Our staff members are encouraged to provide feedback and help to implement change.
Check us out: www.shorelinepethospital.com
What you’ll be doing:,
Under the direction of the Veterinary Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience. You will bring your CSR and Leadership experience to help support the front of hospital in all areas including training.
What you’ll bring:
- Passion for helping pets and their humans alike
- A customer-centric mindset; desire to go the extra mile to help a pet parent in need
- Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members
- Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities
- Strong sense of personal accountability and reliability
- Experience in using technology quickly and efficiently, familiarity with Ezyvet software a plus
- Attention to detail
- Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered
- Team Leadership experience
- Coachable & Willing to learn and take on assignments to support where needed
What you’ll get:
To attract the ideal candidate, in addition to a competitive salary, we offer the following benefits:
- Paid Time Off
- Pet discounts
- 401(k)
- Group medical, dental, and vision insurance
Specifics:
- Provide effective and compassionate communication (phone, text, email, in person) with all clients – current, former, and potential – of the practice
- Physical ability to lift and handle animals of various sizes to assist clients and the clinical team
- Help maintain the clinic and work space in clean and professional manner
- Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances
- Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-oriented manner
- Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager
- On occasion and as appropriate, assist the clinical team with basic tasks.
- Efficiently operating a computer in a Windows or cloud-based environment
- Operating a multi-line phone system and familiarity with desktop applications
- Learn and suggest improvement for optimizing usage of practice management software
- Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.
Job Type: Full-time
Pay: From $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Mountain View, CA 94043: Relocate before starting work (Preferred)
Work Location: In person
