Job Summary
Euro Motorcars Devon Mercedes-Benz is looking for an automotive service professional with a progressive mindset to lead our growing service operation. The ideal candidate will have a strong background in Service Management, excellent leadership skills, and a commitment to providing exceptional customer service. This is an opportunity for a proven leader to make a meaningful impact within a dealership committed to continuous improvement, employee development, and delivering an exceptional ownership experience.
Reports to: General Manager
Responsibilities:
- Lead and motivate the entire service team, including service advisors, BDC personnel, technicians, and all other support staff within the service department.
- Oversee and optimize daily service department operations, including scheduling, workflow management, and advisor performance.
- Coach service advisors on customer communication, relationship management, and best practices to improve retention and satisfaction.
- Monitor key performance indicators including labor sales, gross profit, effective labor rate, productivity, efficiency, and customer satisfaction metrics to ensure departmental objectives are achieved.
- Monitor customer receivables, warranty administration, and compliance with all manufacturer standards and regulations.
- Maintain accountability for departmental performance, processes, and the successful execution of daily, weekly, and monthly objectives.
- A strong leader understands that managing personnel extends beyond daily operations. This includes holding team members accountable, fostering a positive and productive culture, supporting individual career growth, actively listening to employees, and addressing performance concerns promptly while making difficult personnel decisions when necessary to maintain a high-performing team.
- An exceptional Service Manager is actively engaged with customers—present in the service drive, viewing the experience through the customer’s eyes, and continuously guiding the team to elevate performance and deliver a seamless, top-tier experience at every touchpoint.
- The ideal candidate will also work in partnership with the Parts Manager to drive departmental performance, enhance operational efficiencies, and support sustained business growth.
Qualifications:
- Minimum of five years of experience in automotive service management.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Verifiable references for leadership skills.
- Excellent driving record and valid Driver’s License.
- Professional appearance.
- Authorized to work in the United States.
- Must pass pre-employment driving, background and drug screening.
Personal Attributes:
- Positive outlook and attitude, seeking opportunities in all situations.
- Ability to empathize and respond objectively to others' needs and emotions.
- Ability to focus on the task at hand while acting with their long-term goals in mind.
- Competitive nature with the ability to enjoy the team’s success as well as their own.
- Independent drive to succeed at whatever they put their mind to.
Position includes:
- Competitive compensation package with performance incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Manufacturer and leadership training opportunities
About us:
Euro Motorcars Devon is one of the region's premier Mercedes-Benz dealerships, serving the communities in the Philadelphia area since 2009. Our dealership in Devon, PA is located just 10 minutes from the King of Prussia Mall and the Blue Route.
Our team enjoys a fantastic culture, opportunities for advancement, and training programs designed to support every employee's professional growth. When we hire someone, our mission is to make them successful and put them in place to earn a great living with long-term job security. We believe in investing in our employees, so that they can grow alongside our company and provide a better experience for our customers. Our team considers this dealership a second home, and we believe in stability and consistency.
These commitments support our ultimate goal: delivering an exceptional Mercedes-Benz sales, service, and financing experience to drivers throughout Greater Philadelphia and beyond.
Pay: $125,000.00 - $200,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
