We are looking for a Customer Service Representative (CSR) to handle a busy multiple phone line practice, check clients in and out, schedule appointments . As a CSR, you will be the first point of contact for our company. You will welcome guests and greet people who come in for appointments. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a CSR, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a plus. Ultimately, a CSR duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet and welcome clients as soon as they arrive at the office
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Schedule appointments
- Perform other clerical receptionist duties such as filing, photocopying and faxing
Skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
This Job Is:
- Open to applicants who do not have a college diploma
Work Remotely
Pay: $17.00 - $20.00 per hour
Benefits:
- Paid time off
- Referral program
Shift:
- 8 hour shift
- Rotating shift
Work Location: In person
