Visual Sound is seeking an experienced Field Service Engineer in Mechanicsburg, PA. This role is responsible for providing excellent service to our customer base, performing preventive maintenance, troubleshooting of integrated systems, repairs of components, and quality control of installed systems. The Field Service Engineer will also provide installation support to our sales staff for audio-visual projects. Previous experience in AV is required.
Responsibilities:
- Provide on-site and preventative service calls to customer job sites.
- Ability to trouble-shoot complex audio, video, and control systems, includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers.
- Arrange for product returns and/or exchanges with the service coordinator.
- Install, modify, and test integrated systems. Includes selecting, set up and operation of standard test equipment and interfacing between Project Manager and client.
- Provide technical assistance to other departments and staff, as needed.
- Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
- Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
- Demonstrate product and system capabilities to all levels of clients, including one on one situations.
- Provide all documentation in a timely manner (e.g., material and labor reports.
- preventative maintenance reports, expense reports, job costing records, time sheets).
- Develop and promote the company?s presence as a service provider in the assigned market.
- Establish and support customers utilizing personal selling skills and contacts.
- Perform other activities and responsibilities as directed by the immediate manager.
