Job Summary
Experience Advocates are responsible for interacting with and providing great service to patients and their families, including responding to questions, filling out paperwork, providing information and serving as liaisons for their institutions. The Experience Advocate may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments, and suggestions.
Qualifications
Education
- Required
- High School Diploma, GED, or equivalent
Experience:
- Preferred
- One year of experience in Healthcare
- One year of Clerical experience
- One year of experience in Customer Service
Certification/Licensure:
Basic Life Support (BLS) Certification
