Position Overview
The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Nyle Maxwell of Killeen as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
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Setting, confirming and preparing for appointments with customers to expedite their service experience
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Greeting customers in a timely and friendly manner
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Determining vehicle needs based on customer information and a vehicle walk-around
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Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
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Producing repair orders for customers with full transparency including cost and time estimates
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Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
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Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
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Creating a great vehicle delivery experience for the Customer
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Following up with Customers to ensure satisfaction
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Setting and achieving targeted sales goals
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Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
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Providing an exceptional customer experience to drive loyalty
What are the requirements for this job?
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Proven ability to provide an exceptional customer experience
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Ability to set and achieve targeted goals
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Ability to thrive in a fast-paced environment with many priorities
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Prior sales experience
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Demonstrated communication and interpersonal skills
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Organization and follow-up skills
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Experience and desire to work with technology
Additional Requirements:
Applicant must have excellent communication skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license.
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PROFIT SHARING & 401(K) Retirement Plan with MATCH!
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Health, dental, vision, prescription and life insurance
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Disability Coverage
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Paid Vacation & Paid Holidays
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Employee Discounts
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Continued PAID TRAINING
Nyle Maxwell of Killeen also provides all employees the opportunity to earn a *** NO-COST, NO-DEBT COLLEGE DEGREE *** through Degrees@Work, a partnership between the dealership, FCA US, and Strayer University. Attend college while working at our dealership!
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Individual college classes
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Associate, Bachelor’s, and Master’s degrees
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Tuition, fees, and textbooks included!
