Purdy Mazda is looking for motivated and caring individuals who would like to start a stable career as a Service/Express Advisor. In this role, you'll be given the best tools to deliver quality results - training, technology, and support. You will be frequently called a “Care Consultant” because you care!
Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.
What you’ll do:
- Listen to each client and clearly articulates information on the repair order
- Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
- Present a menu of recommended maintenance and additional services to every client
- Write Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
- Communicate to clients the current status of a repair order
- Inspect quality of vehicles following repairs of service to verify that all authorized work is performed properly
- Maintain a record of status of special-order parts
- Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
- Maintain required hours per repair order (HPR) in accordance with dealership standards
- Attend weekly department meetings
What we offer:
- Unlimited earning potential – production based pay
- Monthly performance bonuses
- Medical, Dental, & Vision insurance plans
- 401(k) with company-match
- Paid-time-off (PTO)
What we’re looking for:
- Reliable, compassionate, and motivated
- Desire to continuously develop and learn
- Customer service Experience (Preferred)
- Bilingual (A plus)
- Automotive experience (not required)
- High School Diploma or General Education Experience (GED) (Required)
- Valid Texas driver's license with a good driving record
- Pass Pre-Employment drug screening
- Pass Background Check
