Responsible to Position Classifications
Concierge and Security Services Coordinator Hourly/Non-exempt
Directly Supervises and Evaluates
None
Is Back Up To: Reception/Concierge
Is Backed Up By: Reception/Concierge
WOODLAND POND CONFORMANCE STATEMENT
In the performance of their respective duties and responsibilities all employees are expected to conform to the following:
Performing quality work with or without direct supervision
Interacting professionally with other employees, residents, guests, and all others
Working effectively and in accordance with the Woodland Pond Communication Fundamentals
Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times
Position Summary
The Receptionist is responsible for answering and routing calls, greeting visitors, assisting residents and visitors with various tasks, office clerical work, handling emergencies, and providing support services to the administrative staff
ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)
Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)
Ensuring ALL visitors sign in and out (Including but not limited to physicians, consultants, contractors etc.) (*CF)
Handling Emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)
Entering work requests in Worxhub
Updating “Report of Nursing Staff” sheet and posting (*CF)
Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)
Assisting Resident Services Director, Activities Coordinator and other department heads with clerical work as needed
Completing all required training and in-services
All other duties as assigned
GENERAL SKILLS AND ABILITIES
Maintains high standards for work areas, attitude and appearance
Understands that honesty and ethics are essential in the performance of duties
Willing to learn and grow
Demonstrates maturity in judgment and behaviors
Able to work a flexible schedule, including evenings, weekends and/or holidays
Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned
High school diploma or HSE, with two years of similar experience, or
Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience
Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
Excellent customer service and verbal communication skills
Ability to multitask
Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population
Occasional off-site meetings, seminars, and conferences
Must adapt to frequent schedule changes, department workload, and resident needs
None
Physical Demands
Never
Occasionally
Frequently
Continually
Reach Above Shoulder Level
X
Environmental Conditions
Never
Occasionally
Frequently
Continually
Exposed to Temperatures of
Hazards, Exposure
Never
Occasionally
Frequently
Continually
Occasionally = 1% to 33% of the time
Frequently = 34% to 66% of the time
Continually = 67% to 100% of the time
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor
This document does not create an employment contract, implied or otherwise, other than an ‘at will’ employment relationship
ACKNOWLEDGMENT
I have read and understand the responsibilities of my position at Woodland Pond as outlined in this job description.
