Job Title: Customer Service Representative – Live Commerce & E-Commerce
Location: Orlando, FL (In-Person)
Job Type: Full-Time
About Us
We are a fast-growing live commerce and e-commerce company that sells thousands of products weekly through live shopping events. Our team moves fast, values great customer experiences, and works together to keep operations running smoothly. We’re looking for someone who is positive, organized, and enjoys helping customers.
Job Summary
As a Customer Service Representative, you’ll be the voice of our company. You’ll assist customers before, during, and after their purchases by responding to messages, resolving issues, tracking orders, and ensuring every customer has an outstanding experience across multiple selling platforms.
Responsibilities
- Respond to customer inquiries via chat, email, and social media.
- Assist customers with order status, shipping updates, returns, and refunds.
- Resolve customer concerns professionally and efficiently.
- Work closely with the warehouse team to investigate shipping or fulfillment issues.
- Communicate with customers during live selling events when needed.
- Process returns, replacements, and customer credits according to company policies.
- Maintain accurate records of customer interactions.
- Escalate complex issues to management when necessary.
- Help maintain high customer satisfaction ratings across all platforms.
- Learn company products and policies to provide accurate information.
Qualifications
- Excellent written and verbal English communication skills.
- Strong problem-solving and conflict-resolution skills.
- Friendly, patient, and professional attitude.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and ability to learn new software quickly.
- Reliable, organized, and detail-oriented.
- Previous customer service experience is preferred but not required.
- Experience with e-commerce, live selling, TikTok Shop, Whatnot, Shopify, or similar platforms is a plus.
What We’re Looking For
- Positive attitude with a customer-first mindset.
- Team player who communicates well with coworkers.
- Ability to remain calm under pressure.
- Strong attention to detail.
- Willingness to learn and grow with a rapidly expanding business.
Schedule
- Full-time
- Monday–Friday (occasional weekends during special live events)
Benefits
- Competitive pay based on experience.
- Paid training.
- Career growth opportunities.
- Employee discounts.
- Supportive and energetic team environment.
If you’re passionate about helping customers and want to be part of one of the fastest-growing live commerce businesses, we’d love to hear from you!
Pay: From $15.00 per hour
Work Location: In person
