Day To Day:
- Scheduling for GI appointments: commonly colonoscopy
- Environment: cubical setting
- Each call lasting 3:30-5 minutes
- Training: 1 on 1 with a current employee for the first few weeks
- Metrics: QA, monitored calls, constructive criticism, handle time and accuracy
- Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch)
Duration: 3-month contract + potential extensions
Hours: M-F – 8:00 AM-4:30 PM
MUST HAVES:
- Customer service & Call Center experience
- Longevity in roles
- Computer savvy, comfortable navigating between different software
- Coachable
- Critical thinking, good instincts, adaptable
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you comfortable working on a 3-month contract? (Potential extensions, but not guaranteed)
- Can you pass a 35 WPM typing test?
- The hourly rate for this role is $19 per hour. Does that work for you?
- Can you start a new role on 8/3?
- Have you previously worked in a call center environment?
- Can you work full-time? M-F/8:00 AM-4:30 PM
Education:
- High school or equivalent (Required)
Ability to Commute:
- Arlington Heights, IL 60005 (Required)
Work Location: In person
