About This Role
Are you passionate about travel and love helping others create unforgettable experiences? Join our team as a Travel Customer Service Representative and launch an exciting career in the premium travel industry! We're seeking enthusiastic, customer-focused individuals who thrive on building relationships and delivering exceptional service.
As a Travel Counselor, you'll be the trusted advisor for our Premium card members—planning dream vacations, booking flights, arranging luxury accommodations, and handling every detail with world-class service. This is more than a job; it's your gateway to a rewarding career in travel.
What You'll Do
Craft personalized travel experiences for high-value Premium card members
Book and manage reservations for domestic and international flights, hotels, and car rentals
Provide expert travel advice backed by geography knowledge and industry expertise
Resolve travel issues quickly and professionally with a customer-first mindset
Coordinate with airlines, hotels, and vendors to ensure seamless travel planning
Multi-task like a pro—handle calls, emails, and bookings simultaneously
Deliver exceptional service every single day and represent our brand with pride
What We're Looking For
Required:
1-2 years of customer service experience (proven ability to resolve issues and exceed expectations)
Genuine passion for travel with personal travel experience
Strong computer skills and ability to navigate booking systems
Excellent communication skills (phone, email, and in-person)
Problem-solving mindset with resilience and tenacity
Flexibility to work 40 hours/week across any day/shift (9 AM–1:30 AM PST, 7 days/week)
High school diploma or equivalent
Preferred:
Call center or customer support experience
Hospitality industry background
Experience with professional travel booking tools (Sabre, Amadeus, etc.)
Why Join Us?
Intensive training program (up to 14 weeks) to master travel industry expertise
Mentorship from experienced Travel Counselors
Career growth in a thriving travel industry
Work with premium clients who value exceptional service
Collaborative, values-driven team culture
Training Schedule
Tuesday–Saturday, 10 AM–6:30 PM PST (up to 14 weeks)
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
* We passionately put our customers and communities first
* We embrace changes and innovate courageously
* We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusinternational.com when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected].
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
