Front of House Manager
Purpose:
We are seeking a knowledgeable, proactive, and positive Front of House Manager to support daily restaurant operations and uphold a high standard of guest experience. This role is essential to the smooth execution of service, staff coordination, and the overall success of the front of house.
Qualifications:
- 2+ years of restaurant management or supervisory experience
- 2+ years of bartending and serving experience
- Proven leadership skills with a decisive, creative, and encouraging approach
- Ability to remain calm and effective under pressure in a fast-paced environment
- Excellent communication skills with a focus on teamwork and guest connection
- Positive attitude and proactive work ethic aligned with company values
- Strong multitasking and organizational abilities
- Attention to detail with the ability to prioritize and delegate effectively
Key Responsibilities:
- Support all front of house operations and assist team members across service levels
- Ensure a clean, organized, and safe work environment in compliance with health and safety regulations
- Train, coach, and motivate staff to uphold service standards and foster growth
- Create and manage staff schedules within approved labor budgets
- Deliver excellent guest service, resolving concerns and enhancing the overall experience
- Oversee and ensure proper opening/closing procedures and consistent service throughout shifts
- Maintain clear and ongoing communication with fellow managers and staff
- Assist with alcohol inventory and coordinate orders with the General Manager
- Address in-house staff concerns and contribute to a positive work culture
- Manage guest incidents and handle discounts or comps as needed
- Utilize internal systems to document customer and staff issues
- Monitor sales and adjust staffing as necessary to manage labor cost effectively
- Log daily updates and report relevant notes to management and ownership
- Assist with cash handling, drawer checkouts, and tip reporting
- Communicate real-time menu changes, 86ed items, and count updates to both FOH and BOH, and keep Toast system current
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Gettysburg, PA 17325 (Required)
Ability to Relocate:
- Gettysburg, PA 17325: Relocate before starting work (Required)
Work Location: In person
