Office Manager
Garden Factory LLC
Position Title
Office Manager/ Business Operations Manager
Department
Administration & Operations
Reports To
Director of Finance / Ownership
FLSA Status
Exempt (Salaried)
Employment Type
Full-Time
Location
Houston, TX (On-Site)
ABOUT GARDEN FACTORY
Garden Factory is a premier synthetic turf wholesaler based in Houston, TX, proudly serving landscapers, contractors, developers, and retailers across the region. We specialize in high-quality artificial grass products engineered for durability, aesthetics, and performance — ideal for residential lawns, commercial spaces, sports facilities, pet areas, and more. Our team is driven by a shared commitment to product quality and customer service, helping our clients bring their projects to life.
We are committed to operational excellence, continuous improvement, and building lasting relationships with our customers, vendors, and employees. We believe our people are our greatest asset and are looking for motivated professionals who want to grow with a dynamic and expanding organization.
POSITION SUMMARY
The Office Manager/ Business Operations Manager is a hands-on leadership role responsible for the smooth daily operation of the Garden Factory store, showroom, and warehouse. This position combines office and administrative management with direct oversight of sales, customer service, inventory, logistics, collections, and warehouse equipment operation — serving as a single point of accountability that keeps the business running efficiently end to end.
Reporting to the Director of Finance and ownership, the Office Manager works cross-functionally across sales, finance, operations, and the warehouse floor. This role is ideal for a highly organized, proactive, and bilingual professional who is equally comfortable managing an office, closing a sale, coordinating a shipment, and stepping onto the warehouse floor when the operation demands it.
KEY RESPONSIBILITIES
Administration & Office Management
- Oversee the daily operation of the store, showroom, and warehouse, ensuring a professional, organized, and productive environment.
- Maintain order, cleanliness, and organization of all facilities and work areas.
- Manage office supply inventory: monitor stock levels, place orders, and ensure timely replenishment.
- Coordinate vendor relationships for office and operational supplies, equipment, and services; source competitive pricing and negotiate favorable terms.
- Manage office equipment maintenance (printers, copiers, phones, computers) and coordinate repairs.
- Maintain organized filing systems (physical and digital) for office, sales, and operational records.
- Prepare reports on sales, inventory, and operational activity for leadership.
- Ensure compliance with internal procedures and company standards.
- Track and follow up on facility and office work orders (repairs, IT issues, maintenance) from submission to resolution.
Sales & Customer Service
- Serve customers in the store, by phone, and through digital channels in a professional, knowledgeable manner.
- Prepare quotes and estimates and follow up with prospects to move opportunities forward.
- Close sales and work toward established commercial goals and targets.
- Develop and maintain relationships with contractors, distributors, and end customers.
- Actively promote the company’s synthetic turf products and services.
- Greet visitors, clients, and vendors; manage reception, phones, and front-desk protocols.
Collections & Financial Administration
- Manage and follow up on accounts receivable and outstanding customer balances.
- Request, collect, and record customer payments accurately.
- Keep collections and account information current and organized.
- Support reconciliations and basic administrative and financial controls.
- Process expense receipts and supporting documentation; coordinate with accounts payable on vendor invoices and payment tracking.
- Maintain organized records of office and operational expenses and purchases; support month-end administrative needs.
Logistics & Inventory
- Control inventory, including receipts, issues, and movement of merchandise.
- Coordinate shipments, deliveries, and the receiving of merchandise and project materials.
- Verify materials received and delivered against orders and documentation.
- Prepare and stage customer orders for pickup or delivery.
- Conduct periodic physical counts and cycle inventories.
- Coordinate activities with suppliers and carriers.
Equipment Operation & Warehouse Support
- Operate a forklift safely and efficiently to move product and materials.
- Load and unload rolls of synthetic turf and related materials.
- Operate the Accu-Cut Q9 machine for cutting and preparing materials.
- Perform basic inspections and preventive maintenance on equipment.
- Participate actively in warehouse tasks when the operation requires it.
- Assist in the preparation of samples, orders, and product displays.
- Resolve day-to-day operational problems and provide quick, practical solutions.
QUALIFICATIONS
Required
- High school diploma or equivalent (GED); Associate or Bachelor’s degree preferred.
- 3+ years of experience in office management, operations, sales, or a combination of administrative and operational roles.
- Bilingual (English/Spanish) — written and verbal proficiency required.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Professional demeanor with strong customer service and sales orientation.
- Ability and willingness to operate a forklift (certification required or obtained upon hire) and other warehouse equipment.
- Valid Texas driver’s license, clean driving record, and reliable transportation.
Preferred
- Prior experience in synthetic turf, flooring, building materials, construction, or a related distribution/wholesale industry.
- Forklift certification and experience operating cutting or fabrication equipment (e.g., Accu-Cut).
- Familiarity with QuickBooks, ERP, or inventory management systems.
- Experience managing accounts receivable, collections, or vendor relationships.
- Knowledge of Google Workspace (Drive, Gmail, Calendar).
- Prior supervisory or team-leadership experience.
KEY COMPETENCIES
Leadership & Ownership: Takes full accountability for the operation, anticipates needs, and follows through without prompting.
Organization & Time Management: Juggles office, sales, and warehouse priorities effectively and meets deadlines consistently.
Sales & Customer Focus: Builds relationships, communicates value, and drives results with customers and partners.
Communication: Clear, professional written and verbal communication in English and Spanish.
Problem-Solving & Adaptability: Identifies issues, proposes solutions, and shifts priorities in a dynamic operational environment.
Discretion & Confidentiality: Handles sensitive financial, customer, and business information appropriately.
PHYSICAL & WORK REQUIREMENTS
- Split environment: office/showroom (climate-controlled) and warehouse (non-climate-controlled).
- Standard schedule: Monday–Friday, with hours as determined by business needs.
- Ability to sit, stand, and use a computer for extended periods.
- Ability to operate a forklift and warehouse equipment and to lift up to 50 lbs regularly (turf rolls, materials, boxes).
- Ability to work on the warehouse floor, including bending, standing, and moving materials, as the operation requires.
- Occasional driving for errands, deliveries, or pickups.
COMPENSATION & BENEFITS
Garden Factory offers a competitive salary, performance bonus opportunities, PTO, paid holidays, career growth, professional development, and the opportunity to help lead a growing synthetic turf distribution business.
Salary Range: $50,000 – $65,000 annually, commensurate with experience and qualifications.
Full details of the benefits package will be discussed during the interview process.
TO APPLY
You may submit your resume either through the platform where this position is posted or directly to the contact below:
Alma Romero, HR & Risk Management
Garden Factory LLC
Email: [email protected]
Garden Factory LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is not exhaustive and may be modified as business needs require.
Pay: $50,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
