At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Senior Systems Specialist located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.
This position is 4 days onsite in Brentwood, TN. No relocation package available with this position.
- Performs and coordinates the setup and distribution of network, application, and folder security credentials.
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Provides technical support and troubleshooting for the Facility Support Center and CoreCivic facilities.
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Handles calls and/or the escalation of issues to upper level support and management in accordance with policy and procedures.
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Resolves issues using remote control software; working on Microsoft server file and print issues.
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Documents solutions to incidents and relays information and knowledge to team members.
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Provides on-call support on weekly rotation (generally once every six weeks).
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Must be able to determine trends and alert department management of emerging problems. Monitors work of other Systems Specialists and alerts management of developing issues or concerns.
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Adheres to Service Level Agreements as defined for each supported application.
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Manages problem and request tickets for assigned technology. Communicates and coordinates with Technology Support Center leadership as appropriate.
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Domestic U.S. travel may be required.
.Qualifications:
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Graduate from an accredited college or university with an Associate's degree in Computer Science is required.
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Six years of experience in computer troubleshooting with four years in Service Desk Support is required. Additional years of related work experience may be substituted for the required education on a year-for-year basis.
- Proficiency with Microsoft applications, including Exchange/Outlook maintenance, user setup, and printing capabilities is required.
- Experience supporting the following technologies preferred: Citrix, Microsoft AD, IT Service Management platform (e.g. Service-now), Novell ID Management, and Microsoft System Center Configuration Manger (SCCM).
- Must be able to multi-task, be a team-player, and demonstrate the ability to communicate effectively across a diverse workforce through strong verbal and written capabilities.
- CNA or MCS certification preferred.
- A valid driver’s license is required.
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Minimum age requirement: Must be at least 18 years of age.
CoreCivic is a Drug-Free Workplace and EOE – including Disability/Veteran
