Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed, a 15 Mb upload speed, and a Ping rate of less than 60. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Applicants may be asked to provide their speed test results during the screening process. Individuals whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before moving forward.
Whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.
OVERALL PURPOSE OF THE JOB:
A New Student Success Advisor provides academic counseling to 250-350 undergraduate/graduate students of American Sentinel University so educational objectives are achieved.
DUTIES:
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Work with students via phone or email on overcoming problems and/or issues that threaten their success in the university.
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Upon enrolling, welcome students to the University immediately upon enrolling to help the students register for courses, explain the program, answer questions, discuss Orientation, and more.
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Replies to student inquiries within 24 business hours and proactively reaches out about registration, course planning, participation, etc. to provide an exceptional student experience.
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Provides guidance on academic completion, discusses best practices on time management, and coaches students on utilizing institutional resources.
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Collects, organizes, and analyzes information about students through records, tests, emails, interviews, and professional resources to appraise their interests, aptitudes, abilities, etc., for educational planning.
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Compiles and studies educational information to provide guidance.
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Assist students in making and carrying out their educational objectives.
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Assist students with registration, book ordering, research techniques, and follow-up activities.
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Assist in developing student resources
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Performs other administrative duties as needed.
COMPETENCIES INCLUDE:
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Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
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Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to customer requests for service or assistance; meets commitments.
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Dependability – Follows instructions, responds to management directions, takes responsibility for own actions’ keeps commitments, completes tasks on time, or notifies the appropriate person with an alternate plan.
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Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organization values.
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Oral & Written Communication – Has proven writing and editorial skills. Speaks and writes informatively and persuasively in positive or negative situations; varies style to meet needs; listens and gets clarification; responds well to questions; demonstrates group presentation skills; presents data effectively.
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Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization’s goals and values.
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Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
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Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skilfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
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Professionalism – Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
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Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
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Bachelor’s degree and one to two years experience in education, administration, marketing, and/or other customer-related services required;
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Excellent oral and written communication skills;
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Excellent technology skills (Word, Excel, MS Applications, etc. . .);
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Must be results-oriented, able to manage multiple projects, and work well under pressure;
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Works well independently and with a team;
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Takes initiative to complete tasks quickly and can troubleshoot student issues by utilizing multiple resources effectively;
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Highly motivated to help students graduate.
The work environment and physical demands are characteristic of those an employee encounters while performing the essential functions of this job, and typical for those working in an academic and/or office setting. The employee must be able to read, write, and interpret written documents; must be able to manipulate, handle, feel, and control items or equipment; must be able to sit, reach with hands and arms, and be able to talk and hear. The employee is occasionally required to stand or walk.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
