About the Role
As a Field Service Technician, you will serve as a vital technical expert responsible for the installation, maintenance, and optimization of high-performance commercial laundry systems. You will play a key role in ensuring operational excellence for our clients by diagnosing complex mechanical issues and delivering reliable, high-quality equipment solutions.
Responsibilities-
Execute the full lifecycle of equipment installation, including site start-up, testing, and operational configuration to meet rigorous performance standards.
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Provide expert-level diagnostic support and on-site troubleshooting to resolve mechanical and electrical malfunctions efficiently.
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Perform proactive preventive maintenance to extend equipment lifespan and minimize client downtime.
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Manage inventory levels within your service vehicle and document all parts usage to ensure accurate billing and supply chain replenishment.
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Develop detailed service reports and communicate technical findings clearly to clients, offering recommendations for optimal equipment usage.
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Collaborate with management to refine service processes and escalate complex technical challenges to ensure rapid resolution.
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Maintain a mobile service schedule, traveling to various client locations to address both routine and emergency maintenance requests.
Qualifications-
High school diploma or equivalent.
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Strong mechanical aptitude with the ability to interpret complex electrical and mechanical schematics.
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Proven experience diagnosing and repairing industrial or commercial equipment.
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Proficiency with single-phase electrical power systems.
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Valid driver’s license with a clean motor vehicle record.
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Ability to perform physical tasks including lifting up to 50 lbs, kneeling, and climbing.
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3+ years of experience in field service, military, or industrial equipment repair.
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Experience utilizing digital ticketing or dispatch systems for service management.
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Proficiency in MS Office suite, including Outlook and Excel for reporting.
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Strong self-management skills with the ability to prioritize multiple service calls independently.
