Why join Seegrid?
Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.
About The Role
As a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.
The Customer Success Specialist role is based out of Detroit, MI and may require up to 80% travel.
Responsibilities Include:
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Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
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Manage and conduct all on-site training and adoption support activities
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Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
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Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
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Coach customer staff on safety, operation and application details
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Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
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Prepare for implementations by reviewing drawings and specifications
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Take ownership on-going skill development by engaging in regular product and software trainings
Required Qualifications:
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Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not required
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Genuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfaction
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Excellent written and verbal communication skills, with the confidence to present to and interface with clients at all levels
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Comfortable working on-site in active industrial or warehouse environments (noise, activity, and being on your feet)
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Ability to lift up to 50 pounds, as needed
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Comfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quickly
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Strong work ethic, self-motivation, and a genuine willingness to learn on the job - ideal for a recent graduate looking to grow
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Ability to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record required
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Highly responsible and able to work independently with minimal supervision
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Must be a highly responsible individual who can work independently and with minimal supervision
Desirable Qualifications:
Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
