Bison Transport is looking to add a qualified Dispatcher to our Amherst, WI team
Continental Schedule- Sunday, Monday, Tuesday 6:00 am - 6:00 pm every week, rotating Wednesday every other week. 4 on and 3 off, 3 on and 4 off.
Summary
The Dispatcher will execute the day-to-day activity of their assigned driver fleet of 40+ drivers. This includes monitoring of the fleet, accurately distributing, receiving and updating information. The dispatcher is responsible for identifying and participating in the resolution of issues relating to day-to-day activity of the driver. The dispatcher must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities
Responsibilities
Dispatch:
- This involves the transmitting and receiving of all information relevant to the driver performing his/her duties within the company and customer requirements:
- Read and manage all messages as they pertain to the driver, equipment, and loads
- Detail pick-up and delivery instructions
- Provide customer specific information as required
- Track, plan, and manage home time events
- Ensure the system reflects an accurate portrayal of events and times
- Immediately address all scheduling conflicts or issues as they arise
- Provide driver routing as required
- Ensure day-to-day activity of fleet is confirmed and completed by end of day
- Validate the drivers know how to complete trips to meet service requirements
- Maintain accurate ETA/PTA and confirm ETA of relays and FCFS
- Enter accurate late coding as necessary
- Monitor and alert CSR of possible detention
Satellite and Telephone Management
- Be the driver's first point of contact and act on his/her needs. This involves the handling of all driver related satellite messages or calls within assigned and overflow queues
- Effectively manage and respond to satellite messages or answer the phone queues
- Instruct drivers on proper satellite and telephone procedures
- Effectively relay information via satellite in a cost-effective manner
Reporting
- Record, communicate, and document all situations that should be reviewed by other parties, for information, action, and record keeping purposes
- Report and document all customer service, planning, and driver-related issues to the appropriate personnel
Problem Resolution
- Work on behalf of both the driver and the company to resolve any day-to-day issues that may arise
- Planning/Customer Service issues
- Pay/Payroll Issues
- Driver issues regarding day-to-day activities
Requirements
- Proven experience in dispatching or logistics within the transportation industry.
- Strong communication skills for effective interaction with drivers and customers.
- Familiarity with fleet management systems and GPS technology.
- Ability to analyze data and make informed decisions quickly under pressure.
- Experience with Oracle Transportation Management or similar software is a plus.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
