The Night Auditor at the Best Western Bandera Saloon & Conference Center is responsible for providing exceptional customer service to guests, ensuring a welcoming and efficient experience from check-in to check-out. This role is pivotal in maintaining the first impression of the hotel and facilitating smooth operations at the front desk. The Night Audit shift is 11:00pm - 7:00am.
If you have a knack for customer service and work experience in the hotel or service industries, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Key Responsibilities:
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Greet and welcome guests upon arrival with a warm and professional demeanor.
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Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.
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Answer and direct incoming calls, addressing guest inquiries and providing information about hotel services and local attractions.
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Handle guest complaints and concerns promptly, escalating issues to management when necessary to ensure guest satisfaction.
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Maintain a clean and organized front desk area, ensuring that all supplies are stocked and readily available.
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Coordinate with housekeeping and maintenance staff to address guest requests and room issues.
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Process payments and manage cash transactions accurately, following hotel policies and procedures.
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Assist with reservations and room assignments, maximizing occupancy and revenue.
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Provide concierge services, such as arranging transportation and making reservations for dining and entertainment.
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Uphold hotel security and confidentiality standards, ensuring the safety and privacy of guests and their information.
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Employee discount
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Flexible schedule
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Health insurance
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Professional development assistance
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Tuition reimbursement
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Vision insurance
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Opportunities for advancement and relocation if desired
Required Education:
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High school diploma or equivalent
Required Experience:
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Previous experience in a customer service role, preferably within the hospitality industry
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Experience handling cash and processing payments
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Familiarity with hotel management software or reservation systems
Required Skills and Abilities:
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Excellent communication skills, both verbal and written
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Strong interpersonal skills with the ability to interact effectively with guests and colleagues
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Proficient in basic computer applications, including Microsoft Office Suite
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Ability to multitask and manage time efficiently in a fast-paced environment
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Strong problem-solving skills and attention to detail
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Ability to work flexible hours, including weekends and holidays
