Company Overview
Keller Williams Upstate NY Properties is built around people, relationships, and creating an environment where our associates, clients, and community feel welcomed and supported. Known for our exceptional training, vibrant culture, and commitment to helping others succeed, we proudly serve the Upstate NY and Catskills region.
Our office is a fast-paced, positive environment where no two days are exactly the same. We are looking for someone who enjoys being part of a team, takes pride in keeping things running smoothly, and understands the importance of creating a great experience for everyone who walks through our doors.
The Opportunity
We are looking for a Director of First Impressions to be the welcoming face of our office.
This person is often the first person our clients, visitors, and associates see when they walk through the door, so creating a warm, professional, and positive experience is an important part of this role. But this position is about much more than sitting at a front desk or answering phones.
The Director of First Impressions will play an important role in supporting the day-to-day flow of the office, assisting our associates and clients, helping to keep office responsibilities on track, and stepping in wherever needed to help create a smooth and positive environment.
We are looking for someone who is proactive, dependable, positive, and able to learn quickly. The right person will be comfortable working independently, figuring things out, staying ahead of daily responsibilities, and working with a wide variety of personalities.
If you enjoy being around people, like variety in your day, are naturally organized, and love being the person who helps keep things moving, we would love to meet you.
What You'll Do
- Welcome clients, visitors, and associates and help create a warm and professional first impression
- Answer incoming calls and assist callers or direct them to the appropriate person
- Help maintain the day-to-day flow and appearance of the office
- Stay on top of daily office responsibilities and take initiative to address needs before they become problems
- Assist our real estate associates with questions, resources, and general office support
- Provide excellent service to clients and visitors while helping connect them with the appropriate resources or team members
- Help coordinate office activities, meetings, events, and other day-to-day needs
- Assist with communication and information sharing throughout the office
- Work with multiple social media platforms and assist with keeping our online presence active and engaging
- Learn new systems, technology, and processes as needed
- Jump in and help wherever necessary to support the overall success of the office
What We're Looking For
- A friendly, welcoming, and positive personality
- Someone who takes initiative and doesn't wait to be told what needs to be done
- A proactive problem solver who can adapt when priorities change
- Strong communication and customer service skills
- The ability to work well with many different personalities and provide support in a professional and approachable way
- A quick learner who is comfortable learning new technology, systems, and processes
- Experience and comfort working with social media platforms
- Strong organizational skills and the ability to manage multiple responsibilities throughout the day
- Dependability, attention to detail, and a strong sense of ownership
- A team-oriented attitude and willingness to jump in wherever needed
Previous office, customer service, real estate, marketing, or social media experience is helpful, but we are most interested in finding someone with the right attitude, personality, and willingness to learn.
Join Our Team
This is an opportunity to become an important part of the heartbeat of our office. As the Director of First Impressions, you will help create the experience that our associates, clients, and visitors have every day.
We're looking for someone who brings positive energy, takes pride in helping others, and wants to be part of a collaborative and supportive team. If that sounds like you, we'd love to hear from you.
Pay: From $20.00 per hour
Work Location: In person
