Job Title: Front Desk Agent
Location: Stillwaters Resort - Branson, MO
Department: Guest Services
Employment Type: Full/Part-Time Available (32 hours weekly)
Stillwaters Resort is seeking a friendly, professional Front Desk Agent to be the first point of contact for our guests. This role is essential to delivering a seamless, memorable stay from arrival through departure. The ideal candidate is guest-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.
Key Responsibilities
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Welcome guests warmly and professionally upon arrival
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Complete check-in and check-out procedures accurately and efficiently
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Respond to guest inquiries, requests, and concerns with a service-first attitude
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Answer and route phone calls courteously and promptly
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Process reservations, room changes, and account adjustments
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Maintain accurate guest records and payment documentation
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Coordinate effectively with housekeeping, maintenance, and management
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Uphold resort policies, procedures, and brand standards
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Keep the front desk and lobby areas tidy, inviting, and guest-ready
Qualifications & Skills
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Previous customer service or hospitality experience preferred
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Strong interpersonal and communication skills
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Ability to multitask and remain calm under pressure
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Basic computer literacy; experience with property management systems a plus
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Reliable, detail-oriented, and punctual
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Availability for flexible shifts, including weekends and holidays
What We're Looking For
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Positive attitude and genuine passion for guest service
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Professional appearance and demeanor - neat and guest-facing ready upon arrival each day
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Team-oriented approach with the ability to work independently when needed
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Proactive problem-solver who takes ownership of guest concerns
Why Work at Stillwaters Resort?
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Beautiful lakeside resort setting
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Supportive, team-focused culture
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Opportunities for growth within the hospitality industry
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Employee perks and resort discounts
