A Claims Specialist has the opportunity to make a huge impact on the families we serve. You are the point of contact to help our clients through the process of filing a claim. You answer questions, collect documentation, and communicate both on the phone and through email daily. You have a healthy balance of working on your own as well as part of a team.
Who’s right for the job?
- Professionalism, you work well with others
- Engaging on the phone, the person on the other end can hear that you are listening and that you care
- Positivity and resilience, tough phone calls don’t discourage you
- Organized and accurate, you take responsibility for the quality of your work and continually improve and learn
- Time management and strong ability to multitask, this job is fast-paced
- Desire to learn and keep learning
- Helpful, genuinely want to help people solve problems whether it’s the family on the phone or your teammate who needs your help
- “Kindness..plain and simple. The families and Veterans are coming to us for a service we offer to better assist in the benefits process. Because they served us, it’s our time to take care of them and serve them,” said a current employee.
Must-haves:
- Proven customer support experience or experience in a call center environment
- Data entry, typing, attention to detail, organized
- Reliable, you show up, on time, ready to work
- Honesty, you aren’t in the habit of lying, stealing or cheating
- Patience, you know how to adjust for the person on the phone, not the other way around
- Handle customer complaints, provide appropriate solutions, follow up to ensure resolution
- Diligence, answer your phone consistently
- Communication skills, able to explain something in different ways so the person on the phone understands
- Drive, meet personal and team goals
The details:
Monday-Friday 8:30-5:00 schedule with occasional Saturdays.
We work in a comfortable office environment. The job requires that you sit for most of the day. We want you to come grow with us!
Starting Pay: $18.50/ hr
After 60 days: $20/hr
After 90 days: $22/hr
-Pay structure dependent on client load.
Who we are:
We are a purpose-driven company that helps Veterans and their families successfully navigate the VA benefits process so they can afford senior care and housing. You can check us out here: www.patriotangels.com.
Requirements: Mandatory drug testing
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hendersonville, TN 37075 (Preferred)
Ability to Relocate:
- Hendersonville, TN 37075: Relocate before starting work (Preferred)
Work Location: In person
