Achieving individual sales and customer satisfaction goals and objectives.
Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
Striving to close the sale during all customer interactions.
Ensuring quotes and orders are accurate following company sales process.
Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
Be available for customer appointments during evenings and weekends, in addition to weekday hours.
Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
Conducting after-sales follow-up with customers and developing lead and referral generation.
Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
Able to quickly earn trust and credibility with customers
Provide superb customer service and generate referrals from one customer to others
Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
Able to negotiate, build value and address objections towards closing a sale
Works collaboratively with Pella team members and customers
Able to grasp technical concepts related to general construction
Strong problem-solving skills
Energized by meeting and engaging new people, skilled networker
Tenacious, able to persevere through sales challenges and setbacks
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Works well without close supervision but always keeps their manager informed.
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
