About Lunamé Medical Aesthetics
Celebrating over 20 years of excellence, Lunamé Medical Aesthetics formally known as Gambhir Cosmetic Medicine is an award-winning, physician-led aesthetic medical practice, consistently ranked #1 in the Philadelphia area and Top 20 in the nation. With multiple locations across Pennsylvania and New Jersey, we offer advanced, non-surgical cosmetic treatments in a welcoming, professional, and patient-focused environment.
Founded by Drs. Anshul and Vibha Gambhir, our practice is built on a people-first culture, an unwavering commitment to Excellence in Patient Care, and a “One Team” mentality. Our highly skilled professionals deliver exceptional results using the latest technologies and techniques, matched with genuine compassion and personalized care.
We are proud to serve a diverse patient population, creating a safe, respectful, and uplifting environment where every patient feels seen, supported, and confident in their journey. As we continue to grow, we remain committed to leading with passion, accountability, and reliability, building a workplace where top-tier talent can thrive and make a meaningful impact.
About This Role
The Patient Care Coordinator is the first point of contact for patients and plays a vital role in creating a welcoming, seamless, and professional experience. This role is responsible for greeting patients, managing check-in and check-out processes, answering inquiries, scheduling appointments, processing payments, and supporting the daily operations of the practice.
Patient Care Coordinators are ambassadors of Gambhir’s values of accountability, teamwork, and respect, ensuring every interaction reflects our commitment to patient excellence and our “One Team” culture.
Key Responsibilities
- Provide a warm, professional, and efficient patient experience at check-in and check-out.
- Answer phone calls, emails, and patient inquiries promptly and courteously.
- Schedule, confirm, and update patient appointments across multiple providers and locations.
- Accurately process payments, maintain patient records, and ensure proper documentation in line with HIPAA standards.
- Support front office organization, including supply management, patient forms, and daily reporting.
- Communicate effectively with providers, clinical staff, and leadership to ensure smooth patient flow.
- Assist with patient education and promotion of services, products, and special offerings; contribute to positive patient reviews and overall brand reputation.
- Perform opening and closing protocols to maintain a clean, organized, and professional environment.
- Handle patient concerns with empathy and professionalism, escalating to management when appropriate.
- Travel occasionally to other Gambhir offices for training and support as needed.
- Contribute to a clean, welcoming, and organized office environment.
What You Offer
- 1–2 years of customer service, hospitality, or medical office/front desk experience preferred.
- Strong interpersonal and communication skills, with a friendly and professional demeanor.
- Ability to multitask in a fast-paced environment with accuracy and attention to detail.
- Comfort with technology and proficiency in scheduling systems, (Zenoti a plus) payment processing, and Google Suite.
- Demonstrated reliability, accountability, and commitment to teamwork.
- Experience in aesthetics, wellness, or healthcare environments a plus.
Benefits + Perks
- Competitive salary. $18-$22 per hour, contingent on experience.
- Paid Holidays and Paid Time Off (for Full-Time Employees).
- 401(k) Plan with Company Contribution (for Full-Time Employees).
- Medical, Dental, and Vision Insurance (for Full-Time Employees).
- Generous employee discounts + “Friends & Family” discounts.
- Collaborative, supportive, and growth-focused team environment.
*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.
Equal Opportunity Statement
Gambhir Cosmetic Medicine is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or expression, age, military or veteran status, or any other characteristic protected under applicable laws.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Experience:
- Patient Coordination: 1 year (Required)
Work Location: In person
