ABOUT OUR AGENCY:
Our agency has been serving the community since 2015, with a second location added in 2022. We’ve grown into a team of seven and continue to expand, building a strong, relationship-focused environment across both offices.
I became a State Farm agent right out of college and am a graduate of Ohio University. I’m married, love animals, and enjoy both watching and playing sports.
For our team, we offer PTO and paid holidays, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is confident, upbeat, and relationship-driven. We believe in building real connections with our customers rather than treating interactions as transactional. We’re looking for someone who is outgoing, personable, and not afraid to pick up the phone - someone who brings energy, confidence, and a passion for building relationships while growing their career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steven Saraniti - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
