Location: Wichita, KS (Onsite)
Job Type: Full-Time, W‑2
Pay: $20 - $21/hour Depending on Experience
ProHome is seeking a Client Relationship Coordinator to serve as the primary point of contact for homeowners, builders, and subcontractors throughout the warranty process. This is a customer-focused, detail-driven role with clear performance expectations and growth opportunities.
What You’ll Do
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Serve as the main contact for assigned homeowners, builders, and subcontractors
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Manage warranty claims from intake through resolution
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Respond to inquiries within established timelines
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Schedule approved claims and coordinate subcontractors
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Document and track all activity accurately in company systems
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Maintain performance metrics related to response time, follow-up, and quality
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Communicate professionally, confidently, and empathetically
What We’re Looking For
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Strong customer service and communication skills
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Residential warranty experience ( warranty representative/coordinator, construction customer service rep
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Excellent organization, follow-through, and time management
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Ability to manage multiple priorities in a fast-paced environment
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Comfortable using CRM systems and standard office tools
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Team-oriented with a high level of professionalism and accountability
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High school diploma required (Bachelor’s degree preferred)
Why ProHome
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Competitive hourly pay
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Structured training and clear expectations
Career growth paths (CRC Senior CRC Lead- Manager)
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Performance-based development and advancement opportunities
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Supportive, team-focused culture
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Benefits, PTO and Sick Time
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Opportunity to work a hybrid schedule following a successful 90-120 onboarding (with Department Head's approval).
Only candidates selected for an interview will be contacted.
