ADIRA Health | McAllen
Front Office Receptionist (Primary Care Clinic)
General Overview
ADIRA Health is seeking a full-time Front Office Receptionist to join our primary care clinic in McAllen, Texas. This position is the first point of contact for our patients and plays an important role in keeping the clinic organized, efficient, and welcoming.
We are looking for someone who is dependable, friendly, organized, and comfortable working in a busy medical office. The ideal candidate understands that excellent patient care begins at the front desk and takes pride in providing great service while supporting the clinical team.
Key Responsibilities
- Greet and check in patients in a friendly and professional manner
- Verify insurance eligibility and collect copays and outstanding patient balances
- Accurately enter and update patient demographics and insurance information in the EMR
- Schedule appointments and manage provider schedules
- Answer incoming calls and assist patients with questions and scheduling needs
- Scan and upload documents into patient charts
- Assist with referrals, forms, and patient paperwork
- Maintain an organized and efficient front office workflow
- Communicate effectively with medical assistants, providers, and billing staff
- Ensure every patient receives a positive and welcoming experience
Our Ideal Candidate
- Provides excellent customer service
- Is dependable, organized, and detail-oriented
- Works well in a fast-paced clinical environment
- Communicates professionally with patients and coworkers
- Takes initiative and works well as part of a team
- Is comfortable learning and following established processes and workflows
Qualifications
- 3+ years of front desk or customer service experience required
- Medical office or primary care experience strongly preferred
- EMR experience required
- Strong computer and communication skills
- Bilingual English/Spanish preferred
- Must be authorized to work in the United States
Education
- High school diploma or equivalent required
We Offer
- Competitive pay
- Performance-based incentive and bonus opportunities
- Modern primary care clinic environment
- Training and professional development
- Opportunities for growth and advancement within ADIRA Health
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Experience:
- EMR systems: 3 years (Required)
- Insurance verification: 5 years (Required)
- Customer service: 3 years (Preferred)
- Computer skills: 3 years (Required)
- Medical terminology: 2 years (Required)
Work Location: In person
