The LMS Administrator administers, configures, and maintains the TJC online learning management system to ensure optimal functionality and performance.
Primary Responsibilities
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Create and manage user accounts for faculty, staff, and students to ensure proper permissions and roles;
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Create, update, and manage course shells for faculty members;
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Monitor and troubleshoot LMS issues, providing timely support and resolution;
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Offer technical support and training to faculty, staff, and students on LMS usage, tools, and features;
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Collaborate with IT staff to address technical issues, software updates, and integrations with other systems;
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Assist users with troubleshooting, resolving common technical problems, and responding to Canvas support tickets;
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Collaborate with the Distance Education team to support the uploading, organization, and maintenance of digital learning materials, including multimedia, assignments, assessments, and resources;
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Ensures compliance with accessibility and copyright standards for online content;
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Establish and manage the subaccount storage structure within the LMS;
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Collect and analyze data on LMS usage and performance to identify trends and opportunities for improvement;
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Create SQL queries to pull strategic data for analysis and distribution;
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Generate regular and customized reports to provide insights to college leadership and faculty on learner engagement and course effectiveness, and other topics as needed;
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Stay current with emerging technologies and best practices in LMS administration and online learning;
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Implement security protocols and ensure the protection of student and faculty data within the LMS;
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Ensure compliance with relevant regulations, including FERPA and ADA guidelines;
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Other duties as assigned.
COMPETENCIES
Knowledge, Skills, and Abilities
Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making
Ellucian Banner, Internet Research, Interpersonal Skills, Leadership, Maintenance, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Student Information System/ERP, Time Management, Typing/Word Processing
SUPERVISORY RESPONSIBILITIES
Individual Contributor
Work Environment: Regular work required outside of normal business hours
Physical Demands: Sitting, walking, standing, typing, prolonged periods of communication, repetitive hand movements and typing, driving, lifting up to (~25 lbs.)
Travel Required: Yes - Minimal
If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record