Job Overview
Join our dynamic healthcare support team as a Medical Assistant-Call Center, where your energetic communication and technical skills will make a meaningful difference in patient care. In this role, you will serve as the vital link between patients and healthcare providers, managing incoming calls with professionalism and compassion. Your expertise in electronic health records (EHR), medical terminology, and customer service will ensure seamless interactions, accurate data entry, and efficient appointment scheduling. This paid position offers an exciting opportunity to contribute to a supportive healthcare environment while honing your communication and administrative skills.
Duties
- Handle high-volume inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills
- Assist patients by answering inquiries, providing health information, and guiding them through appointment scheduling or follow-up procedures
- Manage electronic health records (EHR) or electronic medical records (EMR) systems for accurate data entry and updates
- Verify patient information, insurance details, and document interactions thoroughly within healthcare support systems
- Support healthcare providers by coordinating appointment times, confirming patient details, and managing call center workflows
- Utilize multilingual skills to communicate effectively with diverse patient populations when applicable
- Maintain confidentiality of sensitive health information in compliance with privacy regulations
Requirements
- Proven experience in a call center environment or healthcare support role with strong phone call management skills
- Proficiency in Microsoft Office applications such as Word and Excel for documentation purposes
- Excellent communication skills in English; bilingual abilities are a plus for serving diverse communities
- Strong computer skills including familiarity with Electronic Health Records (EHR) or Electronic Medical Records (EMR) management systems
- Knowledge of healthcare terminology, health insurance processes, and patient confidentiality standards
- Ability to perform data entry accurately and efficiently while managing multiple tasks simultaneously
- Previous experience in customer service or client-facing roles demonstrating problem-solving abilities and patience
This position is ideal for motivated individuals eager to advance their career in healthcare support. If you thrive in fast-paced environments, excel at building rapport over the phone, and are committed to delivering exceptional client services, we want to hear from you!
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
