We are seeking a highly organized and customer-focused Service Coordinator to support our commercial service operations. This role is responsible for scheduling technicians, coordinating service calls, communicating with customers, managing work orders, and ensuring a seamless service experience from dispatch through invoicing. The ideal candidate thrives in a fast-paced environment, has strong multitasking skills, and enjoys working with both customers and field technicians.
Experience with ServiceTitan is highly preferred.
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Schedule and dispatch service technicians for maintenance, repair, and emergency service calls.
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Coordinate technician schedules to maximize efficiency and productivity.
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Communicate with customers regarding appointment scheduling, technician arrival times, and service updates.
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Create, update, and close work orders within ServiceTitan or other service management software.
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Monitor technician progress throughout the day and adjust schedules as priorities change.
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Coordinate emergency service requests and assign technicians accordingly.
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Maintain accurate customer records and service history.
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Verify completed work orders for accuracy prior to invoicing.
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Assist customers with service requests, billing inquiries, and follow-up communication.
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Coordinate warranty work, preventive maintenance visits, and recurring service agreements.
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Work closely with sales, project management, and operations to ensure customer satisfaction.
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Maintain service reports, scheduling logs, and department documentation.
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Support continuous improvement of dispatching and scheduling processes.
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2+ years of experience in service coordination, dispatching, customer service, or scheduling.
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Experience within the commercial construction, overhead door, dock equipment, automatic door, gate, HVAC, electrical, plumbing, or service industry preferred.
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ServiceTitan experience strongly preferred.
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Excellent communication and customer service skills.
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Strong organizational and time management abilities.
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Ability to prioritize multiple tasks in a fast-paced environment.
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Proficient with Microsoft Office (Outlook, Excel, Word).
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Ability to work collaboratively with technicians, customers, and internal departments.
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Commercial overhead doors
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Dock equipment
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Automatic doors
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Access control systems
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Gate operators
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Commercial service operations
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Preventive maintenance scheduling
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Dispatching field technicians
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Strong attention to detail
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Excellent verbal and written communication
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Problem-solving mindset
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Customer-first attitude
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Ability to work under pressure
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Team player
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Adaptability
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Professional phone etiquette
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Scheduling and logistics coordination
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Time management
