Job Title: Floorwalker
Type: Part Time to Full Time
Description:
As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino.
Key Responsibilities:
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Training to become a guard, including report completion and customer interactions
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Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage
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Ensure availability of fresh food and beverages and maintain cleanliness in the casino
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Implement safety and security protocols, report issues promptly, and inform customers about promotions
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Assist customers in understanding how to play games on machines
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Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly
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Adhere to company policies and procedures, and maintain quality standards in all tasks
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Maintain flexibility in duties and schedule to support the operational needs of the casino
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Consistently uphold and model the company's core values
Qualifications:
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Minimum age requirement: 21 years.
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Clear background check with no felonies or misdemeanors related to theft or gaming violations.
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Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
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Proficient in basic language and mathematical skills.
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Capable of following instructions and correspondence accurately
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Available to work flexible hours, including weekends, nights, and holidays.
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Demonstrates punctuality and reliability in attendance.
Required Certifications and Licenses:
The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
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Valid State Identification card or driver’s license
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Copy of Social Security Card
