GRILL CUSTOMER SERVICE
DEPARTMENT: GOLF DEPARTMENT
GL: 55-5586-41102
JOB CLASSIFICATION: SEASONAL
PAY GRADE 1
2025 YEAR ($10-$12 PER HOUR + TIPS)
GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED
POSITION SUMMARY
This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment.
Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.
ESSENTIAL FUNCTIONS
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Greet and welcome guests with a friendly and professional demeanor.
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Assist guests in making reservations, seating arrangements, and answering their inquiries.
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Take and accurately relay food and drink orders to the kitchen.
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On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.
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Provide friendly and prompt service, engaging golfers in a professional and courteous manner.
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Maintain accurate inventory of beverages, snacks, and supplies on the cart.
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Handle cash and credit card transactions accurately, providing change as needed.
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Keep detailed records of sales and reconcile cash at the end of each shift.
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Ensure compliance with all cash handling and reporting procedures.
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Keep the beverage cart clean, organized, and fully stocked throughout the shift.
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Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.
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Report any mechanical issues or maintenance needs promptly.
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Build rapport with golfers, offering a friendly and welcoming atmosphere.
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Assist golfers w/ menu selections and provide information about course amenities and services.
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Address any customer inquiries or concerns with professionalism and courtesy.
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Ensure prompt and attentive service throughout the guest's dining experience.
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Build rapport with guests, anticipate their needs, and address any concerns or special requests.
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Handle guest feedback and complaints with professionalism and empathy.
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Collaborate with other front-of-house staff to ensure seamless service.
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Set up and maintain dining areas, ensuring tables are clean and properly set.
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Clear and reset tables efficiently to accommodate incoming guests.
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Assist in maintaining overall cleanliness and organization in the dining area.
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Operate the point-of-sale (POS) system to input orders and process payments.
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Accurately handle cash, credit card transactions, and provide change as needed.
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Follow cash handling and reporting procedures accurately.
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Familiarize yourself with the menu items, specials, and beverage selections.
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Provide recommendations and descriptions of dishes to guests.
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Communicate with the kitchen regarding guest dietary preferences and special requests.
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Work closely with fellow front-of-house staff and kitchen team for efficient service.
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Participate in pre-shift meetings and training sessions.
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Support a positive and collaborative work environment.
JOB REQUIREMENTS
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Previous customer service or restaurant experience is a plus.
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A genuine passion for providing excellent customer service.
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Effective communication and interpersonal skills.
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Ability to remain calm and professional in high-pressure situations.
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Ability to stand and walk for extended periods.
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Lift and carry trays or items as needed.
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Adherence to the restaurant's dress code and grooming standards.
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Maintaining a clean and professional appearance.
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Minimum age requirements as per local regulations.
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Flexibility to work various shifts, including evenings, weekends, and holidays.
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Maintain a positive and friendly demeanor, enhancing the overall guest experience.
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Active Food Handler's Permit upon Hiring.
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Active Alcohol Service License.
As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.
