Purpose
Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.
Responsibilities
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Perform diagnostics and repairs on John Deere equipment and technology
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Performs diagnostics and repairs in the field as required
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Maintains accurate inventory of parts kept in stock on service vehicle
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Mentors Service Technician and Apprentice Technicians
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Identify and communicate solutions for customer service opportunities in area of responsibility
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Accountable for billable time and assigned work orders
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Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
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May participate in Service EDUCATE Training programs required for the development of skills and knowledge
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Operates and maintains vehicles, tools and equipment required to perform job responsibilities
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Maintains a clean work area and performs work in a neat and orderly fashion
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Follows all safety rules and regulations in performing work assignments
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Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
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5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
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Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
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Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
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Experience operating vehicles, tools, and equipment for diagnostic purposes
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Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
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Experience communicating effectively verbally and in writing
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Must have an adequate toolset to perform job responsibilities
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Ability to lift at least 75 lbs repeatedly
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High School Diploma, GED, or equivalent experience required; Associates degree preferred
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Valid driver’s license required; CDL (Commercial Driver’s License) preferred
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.
