Position Overview
At Malley’s Chocolates, our Part-Time Retail Sales Associates are the face of our brand—delivering warm, memorable customer experiences and supporting the daily operations of the store. Whether helping a customer select a gift or restocking a display, Sales Associates bring enthusiasm, teamwork, and pride to every shift. This role is ideal for someone who enjoys interacting with people, takes pride in a clean and organized space, and thrives in a fun, fast-paced retail setting.
Key Responsibilities
Quality of Work
Customer and Team Interactions
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Greet every customer with a friendly, helpful attitude.
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Create positive shopping experiences by offering knowledgeable assistance and warm service.
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Work well with teammates to maintain a cooperative and upbeat environment.
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Handle customer complaints or concerns professionally, seeking help from a manager when needed.
Store Presentation
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Keep displays neat, clean, and fully stocked.
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Follow store guidelines for merchandising and visual standards.
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Take pride in maintaining the appearance of the sales floor, counters, and common areas.
Product Knowledge and Procedures
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Learn about Malley’s products and current promotions to assist customers with recommendations.
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Follow all store policies and procedures, including cash handling and safety practices.
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Ask questions and seek clarification when unsure of store procedures.
Attendance and Reliability
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Arrive on time and ready to work all scheduled shifts.
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Stay focused and productive while on the floor, contributing to store operations throughout the shift.
Sales and Performance
Sales Skills
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Use suggestive selling to promote seasonal items, Founders Favorites, and featured products.
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Support the store’s sales goals by recommending items that enhance the customer’s purchase.
Store Goals Contribution
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Understand how daily tasks support the store’s overall performance.
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Complete assigned tasks thoroughly and on time to help meet team objectives.
Autonomy and Initiative
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Take ownership of responsibilities and follow through without constant direction.
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Look for opportunities to assist teammates and customers throughout the shift.
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Keep busy during slower times by restocking, organizing, or preparing for the next customer.
Adaptability and Continuous Improvement
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Be open to learning new procedures, product information, and store technology.
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Embrace feedback from managers and apply it to improve performance.
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Adjust quickly to changing priorities, such as shift tasks, customer flow, or new promotions.
Teamwork and Dependability
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Maintain a respectful, cooperative attitude with coworkers and store leadership.
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Offer help to teammates during busy times.
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Follow instructions and respond positively to coaching from supervisors.
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Be someone the team can count on to show up and do their best every day.
Qualifications
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Previous customer service or retail experience is helpful but not required.
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Friendly, dependable, and enthusiastic about helping others.
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Willingness to learn and follow store procedures.
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Able to work evenings, weekends, and holidays as needed.
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Comfortable working on your feet and lifting up-to 25 lbs. occasionally.
Benefits
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Employee discount on all Malley’s Chocolates
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Flexible part-time scheduling
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Fun, supportive team environment
