Full job description
Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared-for from check-in to check-out. Your exceptional customer service skills and hospitality expertise will drive guest satisfaction and foster positive relationships. If you thrive in a fast-paced environment and enjoy engaging with diverse guests, this is the perfect opportunity to showcase your hospitality management talents and make a lasting impact.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
- Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system proficiency.
- Handle guest requests efficiently, resolving issues promptly to ensure maximum satisfaction.
- Maintain accurate records of guest information, reservations, and billing details using hotel management software.
- Assist with night audit procedures, balancing accounts and preparing reports to ensure financial accuracy overnight.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs seamlessly.
- Provide detailed information about hotel amenities, local attractions, and services to enhance the guest experience.
Skills
- Proven experience in hospitality management or hotel front desk operations, preferred by not required.
- Exceptional customer service skills with a warm, approachable demeanor.
- Multilingual or bilingual abilities to communicate effectively with diverse guests, but not a requirement.
- Strong knowledge of hotel management systems and reservation platforms.
- Ability to handle night audit procedures accurately while maintaining attention to detail.
- Excellent communication skills, including phone etiquette and interpersonal interactions.
- Familiarity with guest relations best practices to elevate service quality. Join us in creating welcoming environments where every guest feels at home! This paid position offers an exciting opportunity to develop your hospitality expertise while making a positive difference in guests’ stay experiences.
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Work Location: In person
