Description:
The Data Visualization / Training / User Support Analyst develops data visualizations, dashboards, reports, user-friendly materials, training content, and technical assistance support for ACL staff, grantees, and other authorized users. This role helps present analytic findings in plain language and accessible formats and supports portal onboarding, user support, troubleshooting, and reporting cycles.
Key Responsibilities:
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Design dashboards, charts, graphs, reports, and other data visualization products that clearly communicate findings, trends, and insights.
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Develop accessible, plain-language user guides, instructional resources, training materials, and support content for ACL staff and grantees.
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Deliver or support training on portal access, navigation, data entry, validation, and submission processes.
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Provide technical assistance, troubleshooting, user support, and issue resolution for reporting cycles and portal operations.
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Ensure visualizations, training materials, and user-facing content comply with HHS security, privacy, Section 508, accessibility, and plain-language requirements.
Requirements:
- Experience developing dashboards, data visualizations, reports, charts, graphs, and decision-support products for technical and non-technical audiences.
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Experience creating or delivering user training, onboarding materials, instructional resources, user guides, or technical assistance content.
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Ability to communicate quantitative and qualitative findings in plain language and accessible formats.
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Experience supporting users during data collection, reporting, portal adoption, data entry, validation, and submission activities.
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Familiarity with Section 508/accessibility requirements for dashboards, documents, training materials, and user-facing digital content.
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.
If you require a reasonable accommodation during the application process, please contact us at [email protected].
HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application
materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.
