Patient Experience Coordinator
SLAE Aesthetics & Wellness | Tampa, FL
Starting Pay: Starting $18/hour
Part-Time: Approximately 27 hours per week
About SLAE
At SLAE Aesthetics & Wellness, we believe every guest should feel welcomed, cared for, and confident from the moment they walk through our doors. We are looking for a friendly, organized, and motivated Patient Experience Coordinatorwho is passionate about delivering exceptional customer service and helping create an outstanding patient experience.
This is much more than answering phones. As the first and last person every patient interacts with, you will play a vital role in the success of our practice. We're looking for someone who enjoys building relationships, staying organized, educating patients, and being part of a positive, growing team.
While we hold ourselves to a high standard of professionalism, our culture is warm, relaxed, and genuinely fun. We believe work should be enjoyable, supportive, and filled with positive energy. One of the compliments we hear most from our patients is that visiting SLAE feels like "hanging out with their girlfriends"—and that's exactly the welcoming environment we've worked hard to create.
Schedule
Part-Time (Approximately 27 hours/week)
- Tuesday: 8:45 AM – 4:30 PM
- Wednesday: 9:45 AM – 4:00 PM
- Thursday: 8:45 AM – 4:30 PM
- Friday: 8:45 AM – 4:00 PM
A 30-minute unpaid lunch break is required each shift.
Responsibilities
As our Patient Experience Coordinator, you will be responsible for creating a seamless experience for every patient while helping our providers stay efficient throughout the day.
Daily Responsibilities
- Welcome every patient with warmth, professionalism, and enthusiasm.
- Check patients in and out efficiently.
- Answer incoming phone calls, texts, and emails promptly.
- Schedule, reschedule, and confirm appointments.
- Review the daily schedule to ensure every appointment has been confirmed.
- Ensure every patient has completed all required paperwork and consent forms prior to their appointment.
- Process payments and manage patient accounts.
- Maintain a clean, organized, and welcoming reception area.
- Assist providers with patient flow throughout the day.
- Keep retail displays clean, organized, and fully stocked.
- Help maintain office organization and cleanliness.
- Educate every single guest on skincare products, current promotions, monthly specials, memberships, and recommended treatment plans.
- Answer questions regarding treatments and guide patients toward booking complimentary consultations when appropriate.
- Assist with administrative tasks as needed.
Bi-Weekly Responsibilities
- Complete inventory counts every other Wednesday morning.
- Help monitor inventory levels and communicate products that need to be reordered.
Qualifications
We're looking for someone who is:
- Friendly, outgoing, and genuinely enjoys helping people.
- Professional with excellent communication skills.
- Highly organized with strong attention to detail.
- Comfortable multitasking in a fast-paced environment.
- Reliable, punctual, and dependable.
- A team player who takes initiative.
- Passionate about aesthetics, skincare, beauty, and wellness.
Preferred but not required:
- Previous front desk, hospitality, retail, or medical office experience.
- Sales or customer service experience.
- Bonus if you have experience using the Boulevard booking system.
- Experience with Aesthetic Record is also a plus.
Compensation & Benefits
- Starting pay: $18/hour
- Opportunity for performance-based raises up to $20/hour
- Approximately 27 hours per week
- Employee pricing on up to two aesthetic treatments per quarter
- Employee pricing on medical grade retail skincare products
- Bonus opportunities quarterly based on performance
- Career growth opportunities as SLAE continues to expand
- Positive, supportive, fun, team-oriented work environment
Why You'll Love Working Here
At SLAE, confidence starts the moment someone walks through our doors. We strive to create an elevated patient experience where every guest feels welcomed, educated, and genuinely cared for.
We work hard, support one another, and believe a positive workplace creates the best experience for both our team and our patients. You'll join a close-knit group that values kindness, collaboration, accountability, and continuous growth. Our atmosphere is professional yet relaxed, and laughter is part of our daily routine. If you're looking for a workplace where you can build meaningful relationships, enjoy coming to work, and grow alongside a thriving aesthetics practice, we'd love to meet you.
How to Apply
Please submit your resume along with a brief introduction telling us about yourself and why you'd be a great fit for the SLAE team.
We can't wait to meet you!
Pay: From $18.00 per hour
Work Location: In person
