IPG Photonics is the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, Massachusetts, the company employs more than 4,800 people across over 30 locations worldwide. IPG is committed to developing innovative laser solutions that improve life and support a sustainable future.
Reporting to the IT Manager (US), the Systems Administrator will help develop, maintain, and secure IPG Photonics' global infrastructure. This role supports critical business systems and services in a dynamic, high-tech manufacturing environment while ensuring reliability, security, and compliance with business objectives and service-level agreements (SLAs).
- Create and maintain system configuration and troubleshooting documentation.
- Review policies and procedures to ensure compliance.
- Proactively monitor, test, and optimize application performance while identifying opportunities for improvement.
- Provide Tier 2 and Tier 3 IT support and participate in the on-call rotation.
- Lead vulnerability remediation and scheduled patch management activities.
- Manage, triage, and resolve IT tickets while contributing to SLA performance metrics.
- Install, upgrade, configure, and maintain infrastructure systems and hardware.
- Support workstation hardware, software, and peripheral deployment and troubleshooting.
- Participate in outage and incident-response bridge calls.
- Administer Active Directory, Entra ID, Azure, Citrix, Microsoft 365, Nutanix, VMware, Veeam, Intune, MFA, and related infrastructure services.
- Administer Azure and AWS environments, including licensing, deployment, and connectivity.
- Maintain and support email security and spam-filtering systems.
- Monitor infrastructure and business applications and proactively resolve issues.
- Ensure infrastructure security, compliance, and data integrity standards are maintained.
- Coordinate with vendors and internal teams to resolve issues.
- Perform system and service migrations for branch locations.
- Execute assigned project tasks and meet established timelines.
- Provide weekly project status updates.
- Identify and remove roadblocks before they affect schedules or deliverables.
Requirements:
- 3+ years of infrastructure support experience.
- 3+ years of hands-on experience with Microsoft Azure (or equivalent), Active Directory, Group Policy, DNS, DHCP, LDAP, Windows, Linux, Veeam, Exchange, Nutanix, VMware, and monitoring tools.
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Strong Nutanix skill set to include monitoring, patches, upgrades, security, DR, and best practices.
- Experience with SSL certificates and certificate authorities.
- Strong hardware and software troubleshooting skills.
- Knowledge of ITIL best practices and experience using ITSM tools.
- Experience with Microsoft 365 migrations, including Exchange to Office 365.
- Experience with SSO technologies, particularly Entra ID and Microsoft SSO.
- PowerShell scripting experience.
- Knowledge of networking configuration, installation, and maintenance.
- Merger and acquisition integration experience.
- Strong written, verbal, interpersonal, analytical, and customer-service skills.
- Ability to work independently and collaboratively in a team environment.
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
- ITIL, Microsoft, VMware, Nutanix, and cloud certifications are preferred.
Req Benefits: Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year *Prorated for reduced hour schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disability insurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach *Benefits eligibility may differ by program for reduced hour schedules. Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.
Compensation: MA: $74,956 - $99,316
