Job Overview
We are an established independent insurance brokerage with over 30 years of experience serving our community and helping clients protect what matters most. Over the years, we have built lasting relationships with thousands of clients by providing exceptional service, trusted advice, and personalized insurance solutions.
As our agency continues to grow, we are looking to expand our team by adding motivated and customer-focused individuals who are eager to learn and grow with us. We take pride in fostering a supportive, collaborative work environment where every team member plays an important role in our success.
No prior insurance experience is required. We are willing to train the right candidate who is detail-oriented, organized, and committed to providing outstanding customer service.
Job Duties
- Manage and service client insurance accounts, including renewals, endorsements, claims, and policy changes.
- Prepare quotes, remarket policies, and assist clients with coverage options.
- Provide outstanding customer service through phone, email, text message, and WeChat.
- Utilize insurance carrier websites and office software to process client requests and maintain accurate records.
- Collaborate with team members to ensure efficient office operations and timely client support.
- Perform additional administrative duties as needed.
Required Skills
- Fluent in both English and Chinese (Mandarin preferred).
- Strong computer and technology skills.
- Proficient in Microsoft Excel, Word, Outlook/Email, and Google Drive.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and ability to work effectively in a team setting.
- Reliable, professional, and customer-service oriented.
Embark on a rewarding career where your proactive approach and dedication can make a real difference. We’re committed to supporting your growth through ongoing training opportunities and a collaborative work environment that values innovation and excellence.
Pay: $18.00 - $31.00 per hour
Benefits:
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
Work Location: In person
