SEIU 32BJ Training Fund
Miami, Florida
Customer Service Instructor
The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.
About us:
SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.
Who we’re looking for:
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Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.
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Teachers who are looking to empower workers through industry skills education.
Responsibilities:
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Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.
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Teach course content using a student-centered teaching approach.
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Maintain and submit records of attendance.
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Maintain ongoing communication with supervisor.
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Participate in relevant professional development activities, as available.
Qualifications:
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Experience teaching or training in customer service or related fields.
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Knowledge of customer service principles and best practices.
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Experience working in service industries such as property management, airports, hospitality, or retail.
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Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.
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Ability to use digital platforms to instruct, communicate, and record program data.
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Spanish proficiency required. All classes are taught in Spanish.
COVID-19 Considerations
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Record of completed COVID-19 vaccine or confirmed medical/religious exemption.
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Compliance with current COVID-19 protocols of the organization.
Classes Offered
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Variable schedule that could include weekday, some weekday evenings, and some Saturdays
Location(s)
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All classes are delivered at the Miami Airport
Compensation:
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$50 per teaching hour
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Paid preparation time
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Paid in-house training, coaching, and professional development opportunities
