Job Overview
The Audiology Technician / Front Desk Administrator plays a key role in supporting audiologists during patient testing and treatment, while also managing daily front office operations. This is an ideal role for someone who is detail-oriented, organized, and enjoys working directly with patients in both a clinical and customer service capacity. Ability to travel to remote office location as needed.
Key Responsibilities
Audiology Support
- Assist audiologists with hearing screenings, device fittings, and diagnostic procedures.
- Perform basic tests such as tympanometry, hearing aid troubleshooting, and device cleaning.
- Educate patients on proper use and care of hearing aids and accessories.
- Maintain and calibrate audiology equipment as directed.
- Ensure accurate patient records in the EHR system.
Front Desk Administration
- Greet patients and provide a welcoming, professional first impression.
- Schedule and confirm appointments, manage provider calendars, and coordinate follow-ups.
- Answer phones, respond to patient inquiries, and handle check-in/check-out processes.
- Collect payments, verify insurance, and manage patient billing information.
- Maintain organized patient files and ensure HIPAA compliance.
- Support office operations including supply management and daily reporting.
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Prior experience in healthcare administration, audiology, ENT, or related field strongly preferred.
- Strong communication and customer service skills with a compassionate, patient-first attitude.
- Ability to multitask and manage both clinical and administrative responsibilities.
- Proficiency with electronic health records (EHR) and office software.
- Attention to detail, organizational skills, and ability to work independently and as part of a team.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- audiology : 1 year (Preferred)
License/Certification:
- C-AA certification preferred (Preferred)
Work Location: In person
