The purpose of this position is to provide friendly and direct customer service to faculty, staff, students, and potential users of WITCC technology and other campus applications. This position would be the first point of contact for support helping customers troubleshoot and use the WITCC learning and teaching applications.
RESPONSIBILITIES:
- Answer Help Desk telephone and assist customers with technology and log-in questions.
- Respond to support tickets and emails.
- Use departmental software tools to document user issues and outcomes.
- Assign support tickets to Information Technology staff and work with staff to resolve problems.
- Perform routine maintenance on computer equipment.
- Install and repair software/hardware and associated peripherals.
- Maintain technical consumables such as cables, charges, adapters, etc.
- Use excellent communication and human relation skills.
- Use database applications to create and manage files and communicate requested information, maintaining confidentiality.
- Foster an environment where all individuals feel welcomed, respected and supported.
- Perform other related duties as required.
This is a full-time, grade 5, support position working 40 hours per week Monday through Friday 8:00 a.m. to 5:00 p.m. with an hourly wage of $21.93. Benefits include health and dental, long-term disability and group life insurance; retirement; tuition waiver; paid vacation, sick leave and holidays.
